We are headed to Disney soon! We have been a multitude of times, and have always had a wonderful time. As I was making preparations this time, I found some helpful information I wanted to share. We have never used the Guest Assistance Card program but are planning on trying it this time.
The Disability Access Service (DAS) Card will allow Guests with disabilities at Walt Disney World Resort and Disneyland Resort to receive a return time for attractions based on the current wait time. Guest Relations at the front of each park will continue to assist Guests and provide assistance that is responsive to their unique circumstances.
The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). The DAS Card registration process, which includes having a photo taken, will be issued at Guest Relations main entrance locations. The DAS Card offers guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney FastPass+ service.
A DAS Card is valid for up to 14 days depending on a guest’s ticket entitlement. The card will be valid throughout the resort at which it was issued. Proof of disability, such as a doctor’s note, is not required. Disney Parks takes Guests at their word and there are legal restrictions around asking for proof.
Disney Parks offer a variety of services to guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has developed a “Guide for Guests with Cognitive Disabilities.” This serves as a tool on how best to experience its theme parks.
To read the original documents:
During and after our trip, I will provide updates as to how this service is working for us.